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We are available:
Mon-Fri 9AM - 5PM EST
4002 W Miller Rd., Ste. 140
Garland, TX 75041
POPULAR FAQ
Kindly review your email for tracking details. Additionally, you can access your account on the ExoLux website to monitor your order's progress. Should you require additional support or have inquiries, our EXOLUX Customer Care Team is readily available to assist you further.
EXOLUX uses UPS for all domestic and overseas deliveries so that your package can be tracked from the warehouse to your doorstep. We provide standard and expedited shipping options for U.S. orders, ensuring a standard delivery time between 1-7 business days.
There are no additional customs or import fees for orders shipped within the US. Our US shipping services cover all necessary taxes and duties, providing a smooth and stress-free shopping experience for our valued customers.
Please carefully read this Returns Policy prior to making a purchase. We want you to be completely satisfied with your online purchase.
If you change your mind, you’re welcome to return it back to us within 30 days of purchase date with our 30 days money back guarantee policy on the condition that the product is new, unused with the seal intact.
Returns and Exchanges can be initiated within 30 days upon receiving your order to qualify for our money back guarantee.
In taking up this special offer, you have agreed to the following terms and conditions:
- Your request to return is submitted within 30 days of receiving your order.
- You must provide (a copy of) a RMA number.
- Returned Product(s) must be in new unused condition (not physically broken or damaged) and perfectly clean. All accessories originally included with your purchase must be included with your return, original packaging, user manuals, Inserts and other printed documents.
- You must provide us a photo of the item received to show its new, unused with the seal still intact.
- Purchase is returned and received at the return address provided to you within 30 days upon receiving your order. Any (shipping) costs for the purchase or return will be incurred at the customer’s expense. EXOLUX LLC., and Bob Lilly Promotions will not refund return shipping costs.
- Any products damaged as a result of external factors, e.g. due to bad handling by the customer, are not covered by this return policy.
- EXOLUX LLC., and Bob Lilly Promotions reserves the right to unilaterally amend, suspend, or terminate this policy, or, in the event of policy abuse, exclude customers from its application.
Certainly, you can return items for an exchange. All you have to do to start the return procedure is state your desire for an exchange. Our intention is that you should be entirely content with your purchase, and we will gladly arrange exchanges if necessary to assist you in locating the ideal item.
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